Probably won’t make any difference but maybe some negative comments will show on search results for them…
I am now at an all-time low with Orange Botswana postpaid.
There has been no response regarding the Orange Money issue. (readers’ note: a Virtual Visa transaction of ~P350 to the Steam online gaming service failed last year and has never been credited back to my account – Orange say I must take it up with Steam, the error message from Steam was “transaction failed: card not authorised”)
Our Flybox (79xxxxxx) that is on an “old” Platinum package and so limited to 5GB for P399 per month has reached the data limit after only 10 days of use (16 March to 26 March). The previous billing period it lasted the whole month (16 Feb to 15 March). Your customer service rep Kaone says it is not possible to send me a summary of when the data was used, but that I must wait for the invoice on the 16th of April. Kaone also told me that we should still be receiving a speed limited service, but we have nothing – although the speed in the village is ridiculously slow anyway.
Further on the Flybox, last year Orange “upgraded” the Platinum package to 20GB and a “soft” cap so that once the bundle is finished the connection stays live but is speed limited. I have been told that to get the 20GB “upgrade” we must cancel our existing contract (loyal customers with 3 lines for ~5 years) and pay the penalty fees. So only another year until we get the same service as a new customer.
Regarding the sending of invoices, I had to AGAIN manually request an invoice in March in order to make the right payment.
Since 30 March, my wife’s Blackberry (72xxxxxx), on a Blackberry-linked contract, has had no on-device data (my understanding is that on-device data is unlimited). She is being told her bundle is finished and must send a message to a cellphone number in order to receive a top-up – for which we will no doubt pay the exorbitant rates that service providers in Botswana like to charge for their mediocre services.
Kaone also told me that there was “a glitch” on the recent rollover where some customers were only credited with half their data bundles, but this was not the issue with our Flybox.
I look forward to a meaningful response.